In a video posted on his Facebook page, Simmons personally apologized for the shutdown, which occurred last week. The entertainment mogul and RushCard mentioned that he company’s systems are starting to come back to life after the outages, CNN reports.
“I want to personally reassure you that your funds are safe and that we are addressing every issue as quickly as possible,” Simmons said in the video. “I deeply apologize for the hardship this is causing and give you my solemn commitment that we will fix these problems.”
Founded in 2003 by Simmons, RushCard is a prepaid debit card system that charges customers fees for various services that include accessing money and checking the balance from out-of-network ATMs. The company is part of the Def Jam Recordings founder’s Rush Communications which is a media, finance and fashion company.
As for the cause of the RushCard shutdown, Simmons attributed the problem to a “technology transition.”
RushCard CEO Rick Savard echoed the Phat Farm creator as he blamed the problem on a “transition” to a new card processing company. The company did not say how many customers were affected, according to CNN.
Despite the apology and assurance, Simmons admitted that it will take a few days for everything to get back to normal in light of efforts to correct account balances and problems with cardholder access.
“Many of you are now seeing your direct deposits show up and that will continue over night,” RushCard said on its Facebook page late Wednesday (Oct. 14). “In addition, we expect that cards locked as a result of too many failed website login attempts will be unlocked overnight. Lastly, your online balances will begin to reflect transactions that occurred since our processor transition.”
As it stands now, customers will have to make due. According to Simmons, although RushCard holders won’t be able to get their money direct deposited into their accounts two days before their regular paycheck, they will get their money on actual payday.
Hmm, sounds like a serious mess to us. Good luck to all involved.