*We know things happen. We realize mistakes get made and will always be made. But quite frankly, I for one am getting tired of hearing what has turned into nothing more than a cliche. The whole, “This does not reflect our…blah, blah, blah.”
What the hell does it reflect then?
D’Arcee Neal, an African American man with cerebral palsy who was in the news following his “humiliating” experience of having to crawl half the length of a United airlines plane he was on, because no staff was available to assist him, recently got an apology from the airline and $300 for his inconvenience.
In our earlier report, Neal reveals he was kept waiting in limbo for quite some time after landing in Washington, D. C. We also mentioned the irony in that he had just returned from a speaking engagement about services to the disabled community. At some point during his wait, Neal needed to go to the restroom, and decided he could no longer wait.
This is when the crawl happened.
United Airlines put out a statement yesterday, opening up about the incident. And among other things, it contained that cut ‘n paste cliche: This is not a reflection of our blah…blah…blah.
Read more at EURThisNthat.