*Words alone may not be enough to build trust, actions, after all, play a big part in this too. But according to Darlene Price, president of Well Said, Inc., and author of “Well Said! Presentations and Conversations That Get Results,” knowing the right words to say can make a major difference in how you are received in your place of business.
Trust is a major issue in any professional situation. Yes, in any situation, you may say, but because ‘professional’ usually means money its a tougher sell.
But price has a list of 20 key phrases that she knows will set you on the path to gaining the trust of your colleagues. So get your pads and pencils out, and take some serious notes.
1. ‘You can trust us/me to do the job.’
I don’t know about you, but this phrase has done a lot for me in professional situations. Especially since I only say it, when I know it to be true. Turns out…“Researchers found that placing this sentence at the end of an advertisement for an auto service firm caused their trust scores to jump by 33%.”…These powerful words of promise produced significant increases in specific areas of performance — from price and fair treatment, to quality and competency.”
If gaining the trust of your colleagues is key, don’t be afraid to toot your own horn, remind them of your bond. That they can trust you.
Don’t laugh! But here’s ‘2, 3, 4, and 5: ‘Yes’ or ‘I will’ or ‘Absolutely’ or ‘I’ll be happy to.’
There is just something so…what’s the word I’m looking for…POSITIVE about this attitude. You can’t help but trust someone with it. Its especially appreciated because you don’t hear it enough.
“When it’s appropriate to do so, give an affirmative response when others genuinely need and ask for your assistance.”
“Imagine your boss asks, ‘Can you send me your proposal by 3pm? I need it for the customer meeting.’ Or a customer asks, ‘Can you help me solve this issue?’ Or a coworker requests, ‘Can you cover for me — my child is sick.’ Saying ‘Yes!’ to others when they need your help shows you care about them and that you’re invested in the relationship. It’s a sure way to earn their trust and foster good will.”
Avoid tentative or begrudging replies such as, “I’m really busy but I’ll try,” or, “Maybe … I’ll see what I can do.”
“Words like ‘try’ and ‘maybe’ imply the possibility of failure and diminish another’s ability to rely on you,” she explains. “Even worse are phrases that jeopardize trust such as, ‘That’s not my problem’ or ‘Well that’s not my job.'”
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