Friday, March 29, 2024

Kandi Burruss’ Irritation with Hawaiian Airlines Leads to Response and Apology

kandi and todd (and peter) on the plane (hawaiian airlines)

*As we reported earlier, singer and star of the reality TV show “The Real Housewives of Atlanta,” Kandi Burruss and her husband, Todd Tucker, were kicked off a Hawaiian Airlines, flight on Thursday. To say they weren’t too thrilled is an understatement. Now the airline is responding.

Here’s a statement from Alison Croyle, the airline’s director of external communications:

“During the boarding process for Flight 526 (Thursday), we encountered a computer issue with tickets for Ms. Kandi Burruss and her husband, who had already boarded the aircraft. To remedy the situation, our employees asked to see their boarding passes while the guests remained onboard. Once resolved, the flight was ready for an on-time departure and the aircraft pushed back from the gate at 4:26 p.m. We failed to return these boarding passes to our customers, whose baggage claim tickets were attached to the back of these passes, and we sincerely apologize for the confusion and undue anxiety that this caused.

According to reports from our crew, our flight attendants attempted to reassure the travelers that their luggage would be ready for pickup when they arrived on Maui. However, the travelers became increasingly irate and at least one member of the Burruss’ traveling party requested that the plane return to the gate. For the safety and comfort of all travelers onboard, the captain elected to return to the gate and allow the Burruss party to deplane and work with our agents to resolve their concerns. HA 526 took off at 5:15 after a 45-minute delay. Ms. Burruss, her husband and two members of their traveling party were accommodated on the next flight, which departed from Honolulu at 6:00 p.m.”

hawaiian airlines

Earlier we reported:

*An irate Kandi Burruss took to Instagram Thursday to explain how she and her husband, Todd Tucker, were kicked off of their Hawaiian Airlines flight with no explanation.

“#HawaiianAirlines just kicked us off for no reason. This was so crazy & random!,” began the “Real Housewives of Atlanta” star in her lengthy IG caption, which accompanied a video selfie in which she explained how they ended up booted from the plane.

“We were sitting in our seat & the gate ticketer came on & asked to see my ticket because it wasn’t showing up in their system,” Kandi wrote. “I gave him my ticket but it had our baggage claim checks on the back. He never brought it back & the plane started rolling off. I asked the flight attendant where was my ticket & told him I needed the baggage claim ticket just in case my bags didn’t make the flight.”

What followed left her even more baffled. The flight attendant returned and told the singer-songwriter and Tucker to get off the aircraft because they “caused some sort of commotion.”

“I barely said a word to that flight attendant,” Kandi wrote. “Everybody sitting around us was like what are they talking about! This s–t is crazy.”

Read/learn MORE and watch Kandi’s Instagram video here (at EURweb).

 

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