Wow! What a crappy feeling it must’ve been for Katrina Bookman. You know, that feeling you get when you’re told you actually did NOT win $43 MILLION because the slot machine that said you won was malfunctioning. Or so the casino says.

“I kept thinking about my family,” Bookman said.

That’s just about all Katrina Bookman could say when her thoughts turn to what happened back in August at Resorts World Casino in New York.

She already earmarked the millions to buy a barbershop for her son and a big chunk that would be given back to her community.

When she THOUGHT she hit the jackpot, Bookman’s partner captured the casino chaos on video. She was surrounded by customers, casino personnel and security.

katrina bookman

As she was being escorted off the casino floor, she just knew she was “in the money.” She probably didn’t think anything of it when she was told to come back the next day for the decision, reports ABC7.

“I said what did I win? (The casino representative said,) ‘You didn’t win nothing,'” she recalled.

Bookman said the only thing the casino offered her was a steak dinner.

The New York State Gaming Commission said Bookman’s slot machine malfunctioned. “Malfunctions void all pays and plays,” a warning states on all the slot machines in the casino.

“They win and the house doesn’t want to pay out. To me that’s unfair,” Alan Ripka, Bookman’s attorney said.

Ripka and Bookman believe she should win the maximum allowed on the Sphinx machine, which the casino said is $6,500.

“The machine takes your money when you lose. It ought to pay it when you win,” Ripka stated.

“I feel I should win the max and I will treat him to a steak dinner,” Bookman said.

According to the gaming commission, the casino could not legally award the max pay-out.

The gaming commission said Bookman was only entitled to her winnings: just $2.25.

The slot machine was pulled immediately after the incident, fixed, and put back out on the casino floor, according to the gaming commission.

Guess what? Bookman plans to sue the casino.