*Because technical glitches screwed up the pay-per-view broadcast of Floyd Mayweather Jr. vs. Conor McGregor on Saturday, Showtime Networks says it will give refunds to affected customers…but only if the company can verify that the customer was unable to watch the fight.
“We have received very limited number of complaints overall,” said Chris DeBlasio, senior VP of communications for Showtime Sports. “We are reviewing all of them carefully and will respond to them accordingly.”
Showtime will issue a $99.99 refund for customers who purchased the PPV access in HD through Showtime’s own direct-to-consumer services. If customers bought the PPV event through another distributor, such as UFC’s Fight Pass or through a cable or satellite TV operator, those consumers must request a refund directly from that provider.
Due to the technical glitches with Showtime the fight was pushed back about an hour from its previously posted 11:15 p.m. ET start time. Customers who had paid for the fight through UFC’s Fight Pass were directed to Showtime’s website; on Twitter, angry users posted info indicating that UFC told them it would not issue refunds.
Meanwhile, one disgruntled fight fan in Portland, Ore., who paid $99.99 to watch the match on Apple TV via Showtime’s PPV app filed a lawsuit Monday seeking class-action status on behalf of other Oregon residents. The lawsuit seeks the greater amount of $200 in statutory damages or recovery of “actual damages.”
About 2.9 million people turned to streaming piracy sites to watch Mayweather score a TKO against McGregor in the 10th round, according to content-security firm Irdeto.
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